FAQs

Here are some frequently asked questions.

REGISTRATION AND BIB/MERCHANDISE

HOW DO I REGISTER AND WHEN DOES REGISTRATION CLOSE?

You can register online through Register Now.  Online registration closes, Saturday 11th September 5pm.

CAN I REGISTER ON THE DAY?

Due to COVID Safety requirements, this year there is no “on the day” registration at Burke Hall campus.

I WANT TO ENTER A TEAM, BUT MY TEAM MEMBERS WISH TO COMPETE IN DIFFERENT DISTANCES. DO WE NEED TO HAVE A SEPARATE TEAM FOR EACH EVENT? 

To win a team prize category a team of a minimum of 4 people must be competing in the one distance only either 5km, 10km OR 15km.

HOW DO I GET MY RACE BIB?

All those who enter prior to 10am, Monday 30th August will automatically have their race packs mailed to them in order to reduce pre-run crowds. If your race pack is not mailed to you, we recommend you pick it up the day before the race, Saturday 11th September between 10am-2pm from Burke Hall Campus, Nolan Avenue Kew. You may also collect your race pack on the morning of the event from 6:30am.  

CAN I APPLY FOR A PREFERRED START? 

Preferred-Start runners will obtain a fluorescent sticker from the Help Desk on the day to be placed on their bibs. They will be able to line up at the front of the start area up until 5 minutes before the start. There are two ways to apply for a Preferred-Start:

  1. Tick the box during registration and list your recent best time
  2. E-mail your last race distance and time to info@decastellarun.com.au

If you would like to request a priority start, you must be able to run your selected distance within the following times:

5km Male under 18 minutes; Female under 21 minutes

10km Male under 37 minutes; Female under 40 minutes

15km Male under 60 minutes; Female 65 minutes

WHEN CAN I PICK UP MY RACE BIB IF I HAVE MISSED THE CUT OFF DATE MONDAY, 30th AUGUST 2021?

Bibs can be picked up at Burke Hall Gymnasium on Saturday before event day 10am-2pm or on event day from 6.30am until 15 mins before event start times.

I PURCHASED A T-SHIRT THROUGH REGISTER NOW. HOW DO I COLLECT IT ON THE DAY?

For merchandise that has been purchased via Register Now you can either:

  1. Pay a postage fee when purchasing via Register Now and have delivered to you. Cut off time for this option is 10am, Monday 30th
  2. Collect your merchandise from our Merchandise stall on the day. Details on location of the Merchandise stall can be found on the website closer to event date.

GETTING YOURSELF TO THE RACE

PUBLIC TRANSPORT OPTIONS

Tram 109 along Barkers Road, disembark at Victoria Gardens and take the 10-15min uphill walk north towards Kew, across the Yarra River footbridge and up Walmer Street. Turn right onto Nolan Ave where you will see the gates to Burke Hall.

WHAT TIME DO I HAVE TO ARRIVE ON THE DAY? 

We ask you to consider crowd sizes when planning your arrival. All participants should be ready to join their wave 15 minutes prior to their event start time. You may arrive earlier but we ask that you follow our Covid-Safe guidelines on the day and please remember to maintain 1.5mt distance.

Volunteers will be around the grounds to help guide you around safely. Please listen out for a call-out over the loudspeaker for your event. 

WHERE DO I ENTER BURKE HALL CAMPUS ON THE DAY

This year to follow Victoria’s COVID-Safe guidelines and to assist with reducing crowd sizes near the start line, we ask all participants to enter via Gate 5, Hodgson Street or Gate 6, McEnvoy Street. We will have COVID-Safe marshals assisting in directing you onto Burke Hall Campus Grounds. Please remember to sign in using the QR code to enable contact tracing if we should need.

IS THERE BAG CHECK?

This year,  we will have a contactless baggage drop.  You must have your race bib with you and your number on your bag to drop off your bag before the race and to retrieve your bag after the race.  Please do not leave valuables at the baggage drop as we cannot be responsible for lost or stolen items.

WILL THERE BE DRINK STATIONS ALONG THE COURSE?

All participants are encouraged to bring their own drinks to assist us with COVID-Safe guidelines. Drink stations will be located at three points on the course:

  • 5km turn around point
  • 10km turn around point
  • Finish line – To follow COVID-Safe guidelines we ask you to collect your drink and continue moving forward

CAN I BRING MY DOG?

There are NO dogs allowed due to safety reasons.

CAN I RUN WITH A PRAM? 

Prams are permitted in the 5km General Wave 2.

ARE THERE TOILETS ON COURSE?

Yes! We listened and now provide a toilet at Molesworth Street along the course.

HOW DO I ACCESS MY EVENT PHOTOS? 

Most competitors view their images via the emailed link post event. If you miss this link, go to their website at:  www.supersportimages.com

Didn’t find your answer?

If you have any further questions please contact us.